Home Product News Toendi shakes up its product support

Toendi shakes up its product support

Toendi is taking product support beyond the basics with an AI-powered companion experience designed to make learning about its products more interactive and personal. 

Described by Toendi as the industry’s first of its kind, ShakeBaby gives users a choice of three characters – Nori, Lumi and Luna – each with a distinct personality. Nori is an INFJ with a gentle, healing personality, while ENFP Lumi is the friend who helps users make sense of things. INFP Luna brings a more sensitive and emotional personality to the trio.

“ShakeBaby was created to make sexual wellness feel more approachable and engaging,” a Toendi development team representative said. “We wanted each Baby to feel like a companion with their own personality, rather than simply another AI chatbot. Users can choose the one they connect with and build a relationship with them over time.” 

The platform can answer questions about Toendi products and provide information on sexual wellness topics. Users can also complete daily tasks to earn coins, which can be exchanged for outfits and other customisation options. 

As users continue interacting with their chosen Baby, they can build up companionship days to unlock additional rewards. Those who reach the highest companionship level can even receive a free Toendi product. 

“We wanted to bring together education, product support and companionship in one experience,” the representative continued. “The daily tasks, outfits and companionship system give users reasons to come back, while the AI experience makes it easier to learn, ask questions and explore at their own pace.” 

ShakeBaby is now available through the Toendi website.