Doxy has announced that it will offer an extended two-year warranty on its products from 1st August 2024, as long as consumers register their device within 30 days of purchasing it.
As of now, all Doxy products will include a double-sidedcard insert containing two QR codes: one will link to the item’s instruction page and the other to the warranty registration form.
Doxy is now asking its retailers to refer any warranty issues directly to the company’s customer service team for investigation and resolution.
“We acknowledge that there have been some isolated issues with Doxy products in recent years,” Doxy director Leigh Dedhar said in a letter to its B2B customers. “However, we are proud of our engineering department’s continuous efforts to improve our manufacturing process and quickly address any defects. While it’s impossible to eliminate all product defects, we understand the impact they can have on brand reputation. This is why we are introducing a two-year warranty, reflecting our confidence in the quality of our products.”
Dedhar went on to outline a number of design improvements the firm has introduced and added: “We are proud to maintain a failure rate of less than 1%. However, we have noticed an increasing number of claims involving full unit replacements when a more cost-effective part replacement, such as a new silicone head, would suffice. To ensure we handle these cases efficiently and effectively, we ask that you direct all consumer warranty issues directly to us. We believe this change will help us provide better support to our customers and ensure that any issues are resolved promptly and accurately.”
Customers who have bought items that do not include the registration card can still register their products for the extended warranty, and Doxy is asking retailers to communicate this to customers.
