Sportsheets International – winner of the Innovation in Adult award at the 2010 ETO Adult Industry Awards for its Sex in the Shower range – has announced that it is introducing a limited lifetime warranty on its products.
“Internally, we’ve always operated under this policy so there’s not much to change,” said Sportsheets owner Tom Stewart.“What the limited lifetime warranty really does is convey confidence to the retail salesperson and the consumer that buying a Sportsheets product can be the difference between one night of flimsy fun and years of excitement and adventure. We can offer this limited lifetime warranty across our range of Sportsheets products because we still manufacture 90% of the line here in Orange County,CA.”
“It’s not like we haven’t tried going to China to lower our manufacturing costs,” added Marketing Director Todd Carter. “But ultimately we couldn’t afford to outsource our quality control – our customers expect and deserve only the best.”
In the event of a defective product, Sportsheets will repair or replace any properly registered or proof of purchase-accompanied item at no cost, other than initial shipping.
“In this Wal-Mart world that we live in today, we almost expect any product that we buy to break. Then we throw it away and – maybe – buy another one,” Tom Stewart said. “People today, just like 20 years ago when we started, want value for their money. I think that people are fed up with getting ripped off with cheap products that may look like the real thing but aren’t. Sportsheets products are the real thing and we’re willing to stand behind that with this warranty.”
Products covered by the limited lifetime warranty will be identifiable through a gold seal logo prominently featured on the front of each item’s packaging. To register their products consumers are required to visit www.sportsheets.com, click on the product warranty link, and enter their information. Those who do not register their product online need to retain the box flap with the item’s UPC barcode. Dildos, vibrators, and bullet vibes not made by Sportsheets but packaged with Sportsheets products are not covered by this warranty.